Return Policy

Sophisticated Return Policy

Our dedication lies in offering you an experience of shopping that's both tranquil and effortless.

Before any item graces your doorstep, it undergoes a comprehensive Quality Evaluation Process, ensuring it meets our illustrious standards of excellence.

We encourage a thorough comparison of your measurements with the size guides provided on our product pages before confirming your purchase. Should you find a product without an accompanying size chart, please feel compelled to contact our online support via the "Chat" feature for immediate assistance.

In instances where you might receive a product that is less than perfect, including defects, damages, incorrect sizing, or the wrong item, we ask that you promptly reach out to us. A promise stands on our part to deliver solutions within 1 working day. We wish to remind you that items not suffering from the specified conditions will not qualify for a return or replacement without cause.

For the return process, items must be transported back to our facilities. Following their arrival, a timeframe of 5 business days is reserved for processing your case, culminating in a refund issued within 10 working days. It's important to note that the expenses incurred from shipping are not subject to refunds, as they are indispensable costs of our shipping operations. Our policy upholds a 15-day warranty period from the time of purchase, after which our services conclude.

Return Prerequisites

In alignment with hygienic standards, we cannot accept returns or offer refunds on items such as undergarments, bodysuits, swimwear, and accessories. Goods intended for return must preserve their pristine condition, free from wear or usage. Regrettably, we must decline returns on merchandise that has been damaged, laundered, or altered. We require that you consult with our customer service, detailing your reasons for return, before you initiate the return process. The obligation to cover return shipping costs rests with you, as our policy does not include Freight To Collect (FTC) service for returns. Items acquired through the use of coupons are exempt from our return and exchange policy. Nonetheless, for purchases made with a combination of a coupon and an alternative payment method, only the sum surpassing the coupon's value is deemed refundable.

Initiating Your Return

• Your first step involves contacting our Customer Service, providing them with your Account Email Address, an articulate description of the issue, what resolution you seek, and supportive visual evidence.
• Please await our approval before you proceed with shipping the return.
• Direct the return package to the address we specify, and communicate the tracking number to us via email.
• Expect an automated refund to be processed within 10 working days subsequent to our receipt and inspection of the returned goods.

*Caution: Not every request for return will automatically be granted. It is imperative to acquaint yourself with our detailed Refund and Return Policy, which meticulously specifies the conditions acceptable for returns.

For Assistance

Should you need to voice a concern or require aid, please provide your order's specific email address and order number, along with a thorough description of the issue. For items identified as defective, incorrect, or not as described, the submission of clear photographic or video evidence is requested. Ensure that all details are conclusively agreed upon with our Customer Service team through email before proceeding with a return.

Email: noyasmith@hotmail.com

*Important Note: At present, we are unable to offer a service for free returns, thus the financial responsibility for return and exchange shipping is yours. To ensure a seamless return process, we recommend employing a standard shipping service that offers tracking.

Timeline for Processing Returns

Upon receiving the returned merchandise, we allot 5 business days to process your request, followed by the initiation of a refund within the subsequent 10 working days.

For further inquiries or assistance, please do not hesitate to reach out to noyasmith@hotmail.com. Our commitment to providing support is steadfast, with a guarantee to respond to all queries within a 24-hour span.